(914) 930-6872
(646) 368-8756
(203) 484-3428
(310) 929-8694
(914) 930-6872
(310) 929-8694
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Home
About Us
Overview
Join Our Team
Mergers and Acquisitions
Solutions
Managed IT
Co-Managed IT
Cybersecurity Management
IT Assessments
Cloud Services
vCIO Services
Industries
Architect/Engineering
Construction
Distribution
Family Offices
Financial Services
Healthcare
Law Firms
Manufacturing
Materials
Nonprofit
Private Equity
Professional Services
Property Management
Small Medium Businesses
Startups
Technology
Learn
Support
Contact Us
New Request
"
*
" indicates required fields
Ticket owner email:
*
(Please type the email address only with lowercase letters.)
Ticket CC email (Optional):
(Please type the email address only with lowercase letters.)
Request type
*
Please select what you need
Support
New Hire
Staff Termination
New Desktop
New Laptop
Printers, Monitors or Other Accessories
New Project
New hire first name
*
New hire last name
*
Position
*
New hire personal email
Manager?
New hire phone number
*
Date starting
*
MM slash DD slash YYYY
What Teams or Share Drives do they need access to
What email distribution lists should they be on?
What software do they need?
*
Microsoft Office (Word, Excel, Powerpoint, OneNote, Outlook)
Microsoft Project (Will be quoted if no license is available)
Microsoft Visio (Will be quoted if no license is available)
Adobe Acrobat Pro (Will be quoted if no license is available)
Bluebeam (Will be quoted if no license is available)
SolidWorks
SolidWorks EPDM
inFlow
Viewpoint
Sage
QuickBooks
HeavyBid
Any other software?
User need a desktop?
*
No, they will use a laptop, cell phone or tablet
Yes, please quote one
Yes, they will use a desktop we already own. (Only applicable for computers less than 5 years old)
Which desktop will they use
*
First and last name to terminate
*
Termination date
*
MM slash DD slash YYYY
Termination time
*
Hours
:
Minutes
AM
PM
AM/PM
Termination time is submitted in EST
*
The termination time submitted is accurate for the EST time zone.
Nature of termination
*
Resignation
Retirement
Abrupt termination - Amicable
Abrupt termination - Hostile (Please call the help desk to discuss)
What is being done with their technology?
Do they use a company computer?
*
No, they never had a company computer or network access
Yes, they use a computer
Did you want to save a copy of their My Document and Desktop files?
*
No, you can delete it all
Yes, save a copy
Who should get access to their files after termination?
*
Do they have a company email?
*
No, they never had a company email. Only network/file access
Yes, they have a company email
Did you want to convert their email from an account into a distribution list so someone else can get new emails?
*
Yes, please convert into a distribution list
No, just delete the account (Any email sent to this user will get a bounceback)
Which email should be forwarded any new emails from this user?
*
Do you need to save a copy of their old emails or just delete it?
*
Yes, save a copy of the Outlook PST
No, just delete it all and delete the mailbox. (I understand that there may be a fee to do a recovery or it might not be possible to restore the emails)
Who should get access to their old email?
*
Are there other accounts that they had that need to be turned off?
Please confirm their accounts are ready to delete by checking these boxes
*
DELETE Network/Computer account (Please note that until we delete the account the user licenses are still active and being billed. If you do not delete now you will need to submit a ticket in the future.)
DELETE Email address (Please note that until we delete the email account the subscription still active and being billed If you do not delete now you will need to submit a ticket in the future.)
Just change the passwords for now (I understand that I will be billed for as long as the account/email stays open. You get a monthly report with all active accounts. If you do not delete now you will need to submit a ticket in the future.)
Urgency
*
We need this quoted within 5 business days.
We need this quoted ASAP.
Please order this immediately. Quote our standard setup, approve for us, bill us and order right away!
Just need approximate pricing for budgeting.
Desktop use
*
Normal office desktop user
VIP desktop user
Engineering/AutoCAD/SolidWorks/Revit desktop user
Spare normal office desktop user
Spare VIP desktop user
Spare engineering/AutoCAD/SolidWorks/Revit desktop user
Conference room desktop
Utility desktop (Not for users)
Utility usage
*
Is this for a new or existing user
*
Existing user
New hire (I already submitted a new hire request)
New hire (I need to submit a new hire request right now)
First and last name of user this is desktop is for
*
Do we have your computer and email passwords on file?
*
Yes, you have my computer and email password on file
No or not sure, but I will reply to the ticket this generates and send it with www.privnote.com
Need new monitors?
*
I already have monitors
One 23 inch
Two 23 inch (Recommended)
Three 23 inch (Awesome)
One 27 inch (BIG)
Two 27 inch (Recommended even more)
Three 27 inch (Even more awesome)
One 32 inch 4k and two 27 inch (The Red Key best setup recommendation)
Need speakers?
*
Yes
No
Need a headset?
*
Yes
No
Need a webcam?
*
Yes
No
Need wireless keyboard and mouse?
*
No
Yes, please quote our standard Logitech wireless keyboard and mouse (Recommended)
Yes, please quote a special gaming grade LED mechanical keyboard/mouse (Premium setup)
Is this replacing an existing desktop?
*
No
Yes
Which desktop is this replacing?
*
Is the desk and power ready for this desktop installation?
*
Yes, the desk is ready and there is an working outlet
No, we are waiting for the desk and/or outlet
When is the desk and power going to be ready for this desktop?
*
MM slash DD slash YYYY
User need a laptop?
No, they will use a desktop, phone or tablet only.
Yes, please quote one
Yes, they will use a laptop we already own. (Only applicable for computers less than 5 years old)
Is this for a new or existing user
*
Existing user
New hire (I already submitted a new hire request)
New hire (I need to submit a new hire request right now)
First and last name of user this is laptop is for
*
Which laptop will they use
*
Laptop use
*
Normal laptop office user
VIP laptop user
Engineer/Autocad/Solidworks/Revit laptop use
Laptop size
*
Regular 15 inch
Regular 14 inch (Lighter laptop but smaller screen. May be better for travelers)
13" light and slick (More expensive)
Windows Tablet/Convertible (More expensive)
Super premium cutting edge (More expensive)
Need a docking station?
*
No
Yes, please quote a docking station
Yes, but I already have one here and will have it ready for installation (Please note, older docking stations may not be compatible
Current docking station model
Need new monitors for the docking station?
*
I already have monitors
One 23 inch
Two 23 inch (Recommended)
Three 23 inch (Awesome)
One 27 inch (BIG)
Two 27 inch (Recommended even more)
Three 27 inch (Even more awesome)
One 32 inch 4k and two 27 inch (The Red Key best setup recommendation)
Need wireless keyboard and mouse for the laptop docking station?
*
No
Yes, please quote our standard Logitech wireless keyboard and mouse (Recommended)
Yes, please quote a special gaming grade LED mechanical keyboard/mouse (Premium setup)
Is this replacing an existing laptop?
*
No
Yes
Which laptop is this replacing?
*
Is the desk and power ready for this laptop + docking station installation?
*
Yes, the desk is ready and there is an working outlet
No, we are waiting for the desk and/or outlet
When is the desk and power going to be ready for this laptop + docking station installation?
*
MM slash DD slash YYYY
Project summary
*
Project description
*
Request summary
Request description
*
Special requests
Is this related to an existing project; If so, which?
Issue summary
*
Issue description
*
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