Services

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Managed IT Services

Co-managed IT services

How it works

Co-Managed IT provides services to client’s needs and is personalized to those specific needs. There are shared responsibilities between the internal IT team and the external provider.

While the internal IT team manages day to day operations, the MSP provides additional expertise. Those additional services and support will enhance the overall business operation.

Outpace your
competition

Grow
fearlessly

Make your
team happy

Co-Managed IT Service and Support Red Key Offers

VIRTUAL
CIO

NETWORK
MANAGEMENT

AMAZING
IT SUPPORT

PROJECT
SERVICES

CYBERSECURITY

OFFICE 365
MANAGEMENT

BACKUP & DISASTER
RECOVERY

CLOUD
SERVICES

About Red Key Solutions

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    Founded by lifelong technologists in 2002
  • ic-winner-min
    Award Winning Top 501 Managed IT Provider in 2017, 2018, 2019, 2020 & 2021
  • ic-marker-min
    Serving 200+ locations across Westchester, New York City, Connecticut and New Jersey

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IT Strategy

Technology Leadership

An experienced vCIO will be dedicated to understand the goals of your organization, develop a strategy and guide your digital transformation.

Strategic Planning

Red Key has a custom process t analyze your business on 130+ points of health and develop a 3 year roadmap/budget to evolve your organization quarter over quarter.

Best Practices

Leverage our deep experience managing IT for leading organizations in the New York City market and learn modern best business practices.

Vendor Management

Red Key acts as a bridge between your company and technical vendors. We have a network of trusted and reliable partners at your disposal for everything from telephones to websites.

AMAZING IT SUPPORT

GOOD SERVICE IS EVERYTHING

  1. Service Leaders are Real Engineers

    We don't have fluffy dispatchers and real engineers always pick up the phone. Our founders, service director and vCIOs were real engineers that closed 1000s of tickets and know what good support looks like.

  2. Investments Made

    We invest in FAST computers with 4 monitors for all team members, mirror home setups and 95+ of the top tools to manage IT & cyber security at scale to give our clients a fast IT support experience.

  3. Extremely Proactive

    It’s always better to stop an issue before it happens. We are extremely proactive focused and have 30+ years’ worth of IT management scripts and strategies to avoid outages and hackers from getting into our networks.

  4. Unlimited Support

    Our support is unlimited, and we have an incentive to craft the most stable network available. We work issues until they are fixed. Period.

  5. New York Speeds

    Most tickets get touched in less than a minute from submission and we are constantly focused on fast resolutions to make you say WOW.

  1. We Listen

    We have a simple feedback collection process for every ticket. Our average ticket satisfaction is 99.4% and every non-positive rating is reviewed carefully to learn how we could have done better.

  2. Real Techie Engineers

    All of our engineers were lovers of technology since childhood. We ask every engineer to describe their first computer during their interview process and invest heavily in them with training and mentorship which leads to virtually no team turnover.

  3. Right Size

    We are not massive but not tiny. Our team is just the right size to give your company a great scalable support experience without the big call center feel.

  4. Consistent Communication

    Good communication is critical. We are constantly focusing on providing meaningful updates on tickets and projects so you are in the loop.

  5. Experience

    We have closed 1.4+ million tickets and have a wealth of experience to deal with issues. We have seen it all and cut through most issues like butter.

Red Key Process

Our simple and effective process has been developed over the last 20+ years. We start by learning your business goals and then continuously align your technology to help you achieve them faster.

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The Red Key Impact

  • Stay ahead of the competition
  • Efficient & happy team
  • Grow fearlessly
  • Increase profitability
  • Get ready for the future
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Customized for Your Business

We have created a unique way to customize a smart IT strategy for your business that will fit with your budget and business needs.

Start Your Digital
Transformation Today

Eliminate tech headaches in 3 simple steps

Proposal

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Strategic Roadmap

We design a strategic IT roadmap based on your needs

Implementation

We implement the plan so you can work confidently

Request a Proposal

Call us at (914) 930-6872 or fill in the form below

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