We don't have fluffy dispatchers and real engineers always pick up the phone. Our founders, service director and vCIOs were real engineers that closed 1000s of tickets and know what good support looks like.
We invest in FAST computers with 4 monitors for all team members, mirror home setups and 95+ of the top tools to manage IT & cybersecurity at scale to give our clients a fast IT support experience.
It’s always better to fix an issue before it happens. We are extremely proactive focused and have 30+ years’ worth of IT management scripts and strategies to avoid outages and hackers from getting into our networks.
Our support is unlimited, and we have an incentive to craft the most stable network available. We work issues until they are fixed. Period.
Tickets get touched in less than a minute from submission and we are constantly focused on fast resolutions to make you say WOW.
We have a simple feedback collection process for every ticket. Our ticket satisfaction is at 99.4% and every non-positive rating is reviewed carefully to learn how we could have done better.
All of our engineers were lovers of technology since childhood. We ask every engineer to describe their first computer during their interview process and invest heavily in them with training and mentorship which leads to virtually no team turnover.
Our support engineers are all long-term team members and primarily based in New York. We do not outsource helpdesk to 3rd party contractors. We are just the right size, not tiny but are not a massive call center.
Good communication is critical. We are constantly focusing on providing meaningful updates on tickets and projects so you are in the loop.
We have closed 1.4+ million tickets and have a wealth of experience to deal with issues. We have seen it all and cut through most issues like butter.
We have created a unique way to customize a smart IT strategy for your business that will fit with your budget and business needs.
Schedule a consultation call
We design a strategic IT roadmap based on your needs
We implement the plan so you can work confidently