"*" indicates required fields Ticket owner email:*(Please type the email address only with lowercase letters.) Ticket CC email (Optional):(Please type the email address only with lowercase letters.) Request type*Please select what you needSupportNew HireStaff TerminationNew DesktopNew LaptopPrinters, Monitors or Other AccessoriesNew ProjectNew hire first name* New hire last name* Position* New hire personal email Manager? New hire phone number* Date starting* MM slash DD slash YYYY What Teams or Share Drives do they need access toWhat email distribution lists should they be on?What software do they need?* Microsoft Office (Word, Excel, Powerpoint, OneNote, Outlook) Microsoft Project (Will be quoted if no license is available) Microsoft Visio (Will be quoted if no license is available) Adobe Acrobat Pro (Will be quoted if no license is available) Bluebeam (Will be quoted if no license is available) SolidWorks SolidWorks EPDM inFlow Viewpoint Sage QuickBooks HeavyBid Any other software?User need a desktop?*No, they will use a laptop, cell phone or tabletYes, please quote oneYes, they will use a desktop we already own. (Only applicable for computers less than 5 years old)Which desktop will they use* First and last name to terminate* Termination date* MM slash DD slash YYYY Termination time* Hours : Minutes AM PM AM/PM Nature of termination*ResignationRetirementAbrupt termination - AmicableAbrupt termination - Hostile (Please call the help desk to discuss)What is being done with their technology?Do they use a company computer?*No, they never had a company computer or network accessYes, they use a computerDid you want to save a copy of their My Document and Desktop files?*No, you can delete it allYes, save a copyWho should get access to their files after termination?* Do they have a company email?*No, they never had a company email. Only network/file accessYes, they have a company emailDid you want to convert their email from an account into a distribution list so someone else can get new emails?*Yes, please convert into a distribution listNo, just delete the account (Any email sent to this user will get a bounceback)Which email should be forwarded any new emails from this user?* Do you need to save a copy of their old emails or just delete it?*Yes, save a copy of the Outlook PSTNo, just delete it all and delete the mailbox. (I understand that there may be a fee to do a recovery or it might not be possible to restore the emails)Who should get access to their old email?* Are there other accounts that they had that need to be turned off?Please confirm their accounts are ready to delete by checking these boxes* DELETE Network/Computer account (Please note that until we delete the account the user licenses are still active and being billed. If you do not delete now you will need to submit a ticket in the future.) DELETE Email address (Please note that until we delete the email account the subscription still active and being billed If you do not delete now you will need to submit a ticket in the future.) Just change the passwords for now (I understand that I will be billed for as long as the account/email stays open. You get a monthly report with all active accounts. If you do not delete now you will need to submit a ticket in the future.) Urgency*We need this quoted within 5 business days.We need this quoted ASAP.Please order this immediately. Quote our standard setup, approve for us, bill us and order right away!Just need approximate pricing for budgeting.Desktop use*Normal office desktop userVIP desktop userEngineering/AutoCAD/SolidWorks/Revit desktop userSpare normal office desktop userSpare VIP desktop userSpare engineering/AutoCAD/SolidWorks/Revit desktop userConference room desktopUtility desktop (Not for users)Utility usage* Is this for a new or existing user*Existing userNew hire (I already submitted a new hire request)New hire (I need to submit a new hire request right now)First and last name of user this is desktop is for* Do we have your computer and email passwords on file?*Yes, you have my computer and email password on fileNo or not sure, but I will reply to the ticket this generates and send it with www.privnote.comNeed new monitors?*I already have monitorsOne 23 inchTwo 23 inch (Recommended)Three 23 inch (Awesome)One 27 inch (BIG)Two 27 inch (Recommended even more)Three 27 inch (Even more awesome)One 32 inch 4k and two 27 inch (The Red Key best setup recommendation)Need speakers?*YesNoNeed a headset?*YesNoNeed a webcam?*YesNoNeed wireless keyboard and mouse?*NoYes, please quote our standard Logitech wireless keyboard and mouse (Recommended)Yes, please quote a special gaming grade LED mechanical keyboard/mouse (Premium setup)Is this replacing an existing desktop?*NoYesWhich desktop is this replacing?* Is the desk and power ready for this desktop installation?*Yes, the desk is ready and there is an working outletNo, we are waiting for the desk and/or outletWhen is the desk and power going to be ready for this desktop?* MM slash DD slash YYYY User need a laptop?No, they will use a desktop, phone or tablet only.Yes, please quote oneYes, they will use a laptop we already own. (Only applicable for computers less than 5 years old)Is this for a new or existing user*Existing userNew hire (I already submitted a new hire request)New hire (I need to submit a new hire request right now)First and last name of user this is laptop is for* Which laptop will they use* Laptop use*Normal laptop office userVIP laptop userEngineer/Autocad/Solidworks/Revit laptop useLaptop size*Regular 15 inchRegular 14 inch (Lighter laptop but smaller screen. May be better for travelers)13" light and slick (More expensive)Windows Tablet/Convertible (More expensive)Super premium cutting edge (More expensive)Need a docking station?*NoYes, please quote a docking stationYes, but I already have one here and will have it ready for installation (Please note, older docking stations may not be compatibleCurrent docking station model Need new monitors for the docking station?*I already have monitorsOne 23 inchTwo 23 inch (Recommended)Three 23 inch (Awesome)One 27 inch (BIG)Two 27 inch (Recommended even more)Three 27 inch (Even more awesome)One 32 inch 4k and two 27 inch (The Red Key best setup recommendation)Need wireless keyboard and mouse for the laptop docking station?*NoYes, please quote our standard Logitech wireless keyboard and mouse (Recommended)Yes, please quote a special gaming grade LED mechanical keyboard/mouse (Premium setup)Is this replacing an existing laptop?*NoYesWhich laptop is this replacing?* Is the desk and power ready for this laptop + docking station installation?*Yes, the desk is ready and there is an working outletNo, we are waiting for the desk and/or outletWhen is the desk and power going to be ready for this laptop + docking station installation?* MM slash DD slash YYYY Project summary* Project description*Request summary Request description*Special requestsIs this related to an existing project; If so, which? Issue summary* Issue description*Attach File Drop files here or Select files Max. file size: 23 MB. This form is new. Please give us feedback on anything we should add, remove or change. Δ
